Account and Data Deletion

Request deletion in the app

1. Open LekkerLokalz and sign in.
2. Open your account or profile settings.
3. Select Delete Account.
4. Review the deletion information and confirm the request.
5. Complete any identity-verification step shown in the app.

Request deletion by email

1. Email sibusiso.n@apexsolution.tech with the subject “LekkerLokalz account deletion request”.
2. Include your name and the phone number linked to the account.
3. Respond to the verification request sent by support. Do not send a password or one-time passcode.

Data deleted

After verification, the account profile, saved delivery addresses and contact details associated with the account are deleted.

Data retained

Order and transaction records are retained for five years to meet South African tax and accounting obligations. These records are dissociated from the deleted user profile where possible. A record may be retained longer only when required for an unresolved legal, tax, audit or accounting matter.

Processing time

A verified deletion request is completed within 30 days. Support will use the available contact details to confirm completion or explain if a record must lawfully be retained for longer.